Terms & Conditions

You can also view our privacy policy at the bottom of the page.

Your Statutory rights are not affected by any of the following terms and conditions.

Automatic Order Confirmation E-mails

This is a provisional contract until we confirm this order to you. Prices may be subject to change and availability. If there is a price change or goods are not available, we will contact you and you have the option to proceed at the new price, await your goods being available or we will refund you in full.

Prices

Goods are charged at price shown on the product pages on the date the customer places the order and are inclusive of VAT. Goods may be paid for by secure credit card transaction, by telephone, personal cheque or building society cheque. There are no extra charges for credit card payments. Cheques to be made payable to "Furniture Webstore". Prices are correct at time of publication. Errors and omissions are excepted.

 

Privacy

We respect your privacy and will not contact you unless you have given us express permission to do so. Please read our privacy policy at the bottom of the page.

 

Delivery

How Long Before I Receive My Order?
Some more popular items are available ex-stock and delivery can often be within a week or even next day.

Most items are delivered to you in two to five weeks unless otherwise stated. If for any reason your goods are not available in three to five weeks we will immediately contact you. If you do not wish to wait we will refund you in full immediately my the same method you made payment.

An Express Service is Available
For further details - select the item you require and then call the helpline (01274 611171) or e-mail us. A small Express charge may apply.

Deliveries by Appointment
We or our carriers will contact you to arrange a mutually convenient delivery day. Larger items are delivered by "Furniture Logistics" (www.furniturelogistics.co.uk) with two experienced movers. Smaller items are delivered by carrier.

Delivery personnel have a difficult task nowadays with traffic congestion etc. so we do ask you to be considerate to them.

Signing for Your Goods + Free Insurance Conditions
We give you free insurance on all goods so you can order with confidence. However, for free insurance you MUST inspect your goods BEFORE you sign for them. Your delivery driver will wait but do have a pair of scissors to hand - open boxes carefully along sellotaped edges. Mattresses are usually double plastic wrapped for protection and can usually be inspected without opening. We take great care in packaging your goods and they should arrive in perfect and hygienic condition. - Delivery personnel are obliged to wait up to ten minutes for you to inspect your delivery.

In the unlikely event of any damaged goods, for free insurance you must sign 'damaged' on your drivers delivery note and contact us immediately.

Free Delivery
This normally applies to most of our items for most areas. If we cannot give free delivery we will contact you at the time of order. You are entitled to a full and IMMEDIATE refund if this is unacceptable. With the free delivery you will be contacted prior to despatch to arrange a delivery date.

Saturday Delivery
A weekend Saturday delivery service ia available as an option in most products and most areas. Telephone our helpline on 01274 611171 for details and prices.

 

Cancellation and Return of Goods

Orders may be cancelled without reason if Furniture Webstore is notified within 7 days of the customers receipt of the product and if ALL PRODUCTS ARE UNDAMAGED AND REPACKAGED CAREFULLY in their original packing - so be careful to open packaging carefully along seams. In this case Furniture Webstore will make refunds within 30 days after the customer has returned the goods to us. Unless the goods were received damaged or faulty the customer may have to pay the cost of returning the goods.

 

Complaints

Complaints can be made via any of the contact methods mentioned in the correspondence section below, and we will endeavour to respond to complaints within five working days, whereupon we will provide a likely time-scale to resolve the situation. All complaints will be dealt with as a matter of priority.

 

Photographs

Settings bedding and other props, including mattresses on metal and pine beds are for illustration only and unless stated are not included in the price, or available from the Furniture Webstore. In the case of divan beds the price includes the mattress and the divan base.

 

Correspondence

All correspondence should be directed to The Furniture Webstore, Crag Hill Road, Thackley, Bradford, BD10 0AA. Telephone enquiries will be taken at 01274 611171, and e-mail: info@furniturewebstore.co.uk

 

Privacy Policy

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service. We will not e-mail you in the future unless you have given us your consent by joining our mailing list. We will not pass your e-mail address to anyone.The type of information we will collect about you includes:

• your name
  
• address
  
• phone number
  
• email address
  
• credit/debit card details

This information is only used to fulfil your order and for our trading records. It will not be used for any other purpose. Credit card details are not retained once the on-line validation and transfer is successful. We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.

The personal information which we hold will be held securely in accordance with our internal security policy and the law and the Which? Web Trader Code. We may use technology to track the patterns of behaviour of visitors to our site. This information is behavioural only and cannot be used to identify individual customers. Cookies are small pieces of information that are stored by your browser on your computer's hard drive. Our cookies enable us store items in your Shopping Basket between visits and you may choose to store your personal details, but this is not done unless you authorise it. Most Web browsers automatically accept cookies, but you can usually change your browser to prevent that.

This contact is governed by English Law.

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